How Not To Annoy Your Veterinarian's Office Staff (Or Your Vet)
|These guys are just trying to do their jobs. Please, help them help you.|
First things first, PLEASE, I beg of you...
Communicate with your vet and their staff about your needs. Need to change an appointment? Having trouble paying down your bill? Need paperwork done by a certain date? Moving your horse? Did your horse go out on lease? PLEASE JUST TELL US. We're here to help you and keep your horse healthy. If we don't know about your problems or needs, we can't assist you. Just reach out. We'll make the magic happen for you.
Clean your horse. If you know the vet is coming out, please please please make sure your horse is caught and clean when they arrive, ESPECIALLY if you're having pictures taken for a Coggins (if I have to try and discern leg markings through caked-on mud one more time I swear I'm going to scream...) or your horse is having an invasive procedure done such as, oh, say, joint injections. This makes your vet's job much easier, and saves the office staff the trouble of hours of intensive photo scrutinizing.
|Don't be That Guy.|
Know your show requirements. If, for example, you are showing in USEF rated hunter/jumper shows, you need to have your horse microchipped, they need to have a negative Coggins, and they need to have a Flu/Rhino vaccination every six months. For out of state competitions, you'll also need an Interstate Health Certificate. Since the recent EHV-1 outbreaks, many venues are also requiring statements from your veterinarian certifying that your horse has not been in contact with any EHV-1 positive horses. And while we can absolutely work miracles at the last second to get you the paperwork you just realized you needed as you loaded six horses on a trailer to go to HITS, it's a much better idea to have a handle on what you need at least a week before you plan on shipping off to the showgrounds. And if you're not sure what you need, just ask! We'll walk you through it.
Don't ask for prescription meds without having the vet out to look at your horse first. If you call me and ask for drugs that a veterinarian hasn't prescribed or otherwise OK'd for your horse, I will not give them to you. Especially if you're asking for heavy-hitters like powerful sedatives. Just, no. If you want drugs, you have to talk to a vet first.
|Follow these rules, and Pony Judgement will not befall you.|
Please pay your bill. Look, I know that vet bills ain't cheap, but if you don't pay us, we can't help your horse. Thankfully for you, we're also human and we understand that sometimes money is really, really tight and paying a big vet bill can sometimes seem insurmountable. Payment plans are an option, and we are more than happy to work with our clients to help them pay off their bills in smaller installments so that their horses can still get the treatment they need.
In short, your vet and their staff are here to keep your horse healthy and educate you about what you can do to keep your horses feeling fantastic for their entire lives. Help us help you by not being annoying. After all, a harmonious relationship with your veterinarian (and their office staff) is one of the most important cornerstones of successful horse ownership!